Operational Procurement

Service Procurement

From catering to repairs — we have you covered

BeNeering Service Procurement digitalizes the end-to-end service procurement flow – from creating a service request based on SAP ERP contract to acknowledgment and confirmation of service, delivered by supplier.

  • Flexibility in creating service requests for contract-based planned and unplanned items against value or quantity contract
  • Real-time access to SAP ERP MM-SRV or SAP Lean Services data for service contract items type D, service hierarchy, service providers, locations, etc
  • Integration to PM and PS SAP ERP modules to ensure seamless operational flow
  • Invoice verification is not required thanks to PO – SES match
  • Full transparency for the requestor about the status of each request – in real time

Service Procurement

Process

Requestor can create a service request for contract-based planned and unplanned items types D
Instant creation of purchase requisition and purchase order against a contract in  SAP ERP based on service request
Transfer of service purchase order to Supplier Portal for acknowledgment
Service purchase order confirmation with service entry sheet or timesheet
Automated service entry sheet creation in SAP ERP based on the service provider service entry sheet. Alternatively service confirmations can be created by requestors
Various options for settlement with service providers: automated settlement based on evaluated receipt settlement or classical invoicing

Solution Benefits

BeNeering Service Procurement customers benefit from high level of digitalization and automation for the services procurement, achieving the following:

  • Entire service procurement process – from request creation, approval and release to supplier to confirmation and service entry sheet creation by the supplier – is handled digitally in BeNeering Service Procurement
  • Service request creation time diminishes thanks to intuitive, well-structured and clear request templates
  • Service request input data quality is seriously improved thanks to the introduction of mandatory fields and compliance checks with SAP ERP
  • Supplier Portal for service entry sheet and timesheets creation by suppliers reduces workload for the requestors
  • Standardized approach to service procurement significantly reduces manual workload, particularly in finance departments as invoices and evaluated receipt settlements fully match the purchase order
  • The status of request is visible for requestors, suppliers and procurement team at any point of time
  • BeNeering facilitates the complete onboarding process for suppliers: from enabling them to use the portal to offering first-level support for using BeNeering

Customer Success Story

Customer situation:

Technology leader in the chemical industry has been ordering maintenance and construction services based on framework agreements created and managed in SAP ERP. Standard SAP ERP functionality was enhanced over the years with specific requirements including, for example, complex pricing models.

In 2021 the project was launched to further improve collaboration process between service requestors, service provider, internal procurement team, and other involved parties (finance and accounting).

Why BeNeering:

  • BeNeering architecture allowing real time integration with SAP ERP (any of SAP standard modules like SAP MM, PM, FA, and also integration with custom developed functionality), was a decisive factor
  • Possibility to implement BeNeering solution covering end-to-end process from service request to service entry sheet done by service provider without the need to modify SAP custom-code or process
  • Due to high flexibility of BeNeering Dynamic Cloud Forms solution used for creation of structured templates (service request etc.), customer-specific fields are managed in BeNeering without the need to change existing SAP logic
  • Specific customer requirements could be covered by standard BeNeering solution
  • Intuitive interface for both requestors via BeNeering Guided Buying and for service provider via BeNeering Supplier Portal
  • Deep SAP knowledge of BeNeering project team allowing to find most optimal solutions for complex topics

Results:

140
thousand service entry sheets per year
250
active service contracts
50
organizational units
39
thousand service orders a year
240
service providers
7000
requestors