PROCESS OPTION: SERVICE CONFIRMATION BY THE SUPPLIER
DISPLAY OF ORDERS
- The supplier is notified by email when a new order is received.
- The supplier receives a user account in the BeNeering Cloud.
- The supplier can create additional users for their company.
- In their portal, the supplier gains access to all their orders in the customer’s SAP ERP (real-time access).
- The PO list displays the current PO status. Filters facilitate the overview for the supplier.
ORDER DETAILS
- The supplier can open the PO details and gain access to key information.
- General PO data (header data).
- Delivery address.
- Item specification.
- This can be a simple list of items or an item hierarchy according to the structuring in SAP MM.
- List of confirmations booked for this order and the order positions.
- Message area to support a chat function between the supplier and the customer.
- There are 2 template options: Free text or catalog search.
CONFIRMING THE ORDER
- The supplier should confirm the order to provide the customer with more assurance that it will be fulfilled according to the order (“Order Acknowledgement”).
CREATING SERVICE CONFIRMATION
- Various templates can be used for confirming services
- The supplier can confirm services sent to SAP MM (“Order Confirmation”)
- SAP PO rules remain valid, i.e., planned vs. unplanned service, service limit, expected value, unlimited indicator, etc
- Entering the service position as free text
- Using time sheets to confirm services
- SAP PO rules remain valid, i.e., planned vs. unplanned service, service limit, expected value, unlimited indicator, etc
- Uploading attachments
- Submitting additional notes
- Sending for approval to the customer
VIEWING SERVICE CONFIRMATION
- The supplier can view an overview of the created service confirmation sheets
- Status indicates whether a service confirmation is in the approval process or if it has been accepted and transmitted to the customer’s SAP ERP (real-time connection to SAP)
SUBMITTING SERVICE CONFIRMATION
- Once the service confirmation sheet is submitted, it cannot be changed. The service confirmation sheet is given the status “In Transfer” (Duration: Approx. 1 minute)
- This moves the service confirmation sheet into the SAP backend and assigns it the status “Under Review”
